Keresési találatok

Ügyfél Koordinátor

Amplifon Magyarország Kft.

Budapest,

Ügyfelek fogadása, (főként idősek, segíteni kell őket) - Telefonhívások kezelése, időpontok szervezése, online naptár töltése - Bolti értékesítés, árukészlet nyilvántartása - Pénztár kezelése, számlázás - Adatrögzítés, adatkezelés, dokumentáció, kartonok naprakészen tartása - Hallásspecialista teljes körű támogatása

Recepciós

Amplifon Magyarország Kft.

Budapest,

Feladatok: - Ügyfelek fogadása, (főként idősek, segíteni kell őket) - Telefonhívások kezelése, időpontok szervezése, online naptár töltése - Bolti értékesítés, árukészlet nyilvántartása - Pénztár kezelése, számlázás - Adatrögzítés, adatkezelés, dokumentáció, kartonok naprakészen tartása - Hallásspecialista teljes körű támogatása

Call center vezető Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

FELADATOK:·         A társaság call centerének teljes körű menedzselése·         Irányítása alá tartozó munkatársak koordinálása, támogatása, munkájukról rendszeres visszajelzések és értékelések készítése·         Ügyfél elégedettség növelése·         Hatékony közreműködés az értékesítési stratégia megvalósításában·         Rendszeres kapcsolattartás a szervezet más területeivel·         Rendszeres és eseti riportálásELVÁRÁSOK:·         Felsőfokú végzettség·         Legalább 2 éves vezetői tapasztalat·         Társalgási szintű angol nyelvtudás·         Kiváló kommunikációs készségek, határozott személyiség·         Fejlett konfliktuskezelő képesség·         Rendszerben való gondolkodás·         Értékesítés-orientált hozzáállás·         MS Office programok ismereteJUTTATÁSOK:·         Hosszú távú stabil munkalehetőség·         Versenyképes juttatási csomag (alapbéren felül béren kívüli juttatások, bónuszrendszer)·         Színvonalas munkahelyi környezet Munkavégzés helye/Place of work: Budapest Argentina

Customer Service Representative (with French) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Essential Functions:·       Drive customer loyalty through increased productivity, improved value and through a high performance culture. ·       Lead all aspects of the Support team through outstanding management of all resources - people, process and technology.·       Drive effective control of support costs.·       Able to provide both in country and cross border support as needed.·       He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.·       Advocate for the customer inside of Eaton.  ·       Manage the export business where needed·       Able to provide both in country and cross border support as needed. Qualifications:·       Education / Experienceo   Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degreeo   Local/Native Language Capabilities. o   Strong English capabilitieso   Minimum 4-5 years of professional experience in order and export managemento   In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar  experiences,  ·       Technical & Tool Competencieso   Basic knowledge of Eaton’s and competitive products and services.o   Proficient in creative problem solving, conflict resolution, and managing priorities.o   Strong analytical skills required to enter, document and manage orders and customer issues ·       Business Competencies: o   Strong Customer Service Skills.o   Demonstrated ability to take ownership of an assignment and customer satisfaction.o   Drive for results and collaborative style.o   Excellent Communication and Interpersonal Skills (Written and Verbal).o   Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.o   Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).o   Teamwork, networking and continuous learning skills.o   Adapting and driving change and process improvements.o   Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions. ·       Tools Competencieso   Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer).o   Commercial and Technical Support tasks require detailed knowledge and competency in Eaton proprietary tools and applications: ERP (SAP/Oracle), CRM, Case Management, and other Eaton Tools What Eaton offers: ·       Competitive compensation and benefits package ·       Permanent contract in fast growing global company ·       Excellent working environment – safety and ethic is really important for us·       Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully Munkavégzés helye/Place of work: Budapest Argentina

Order Management Representative (Italian speaker, maternity cover, with possible prolongation) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Essential Functions:- Provide proactive consultation and commercial support to internal and external customers for orders- Order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims- Complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence- Provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance- Track, maintain and document general and specific customer conditions- Define and ensure efficient processes in the ERP and Order Management systems- Support commercial projectsQualifications:- Higher education, we do not looking for paper, we are looking for talented people :-) - Must have 1-3 years of experience in Customer Service or Order Management field- Strong customer-focused attitude, ability to provide creative solutions for customer needs- Knowledge of computerized order management processes, a good command of MS Excel- Expert in creative problem solving, conflict resolution, and managing priorities- Strong analytical skills required to enter, document and manage orders and customer issues- Excellent communication and interpersonal skills- Excellent English and Italian skillsAs a previous experience the Order Management Representative could have worked as a Supply Chain Representative, Customer Care Specialist, Customer Service Representative.What Eaton offers:Location: XII. district, Nagyenyed utca.Competitive compensation and benefits packageChallenging projects in dynamic collaborative teamHome office opportunity (one day per week after the probation period)Great promotional opportunities  – Eaton encourages internal promotion, whenever possibleExcellent working environment – safety and ethic is really important for usLearning & Development  - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happenApplicants to this vacancy will be subject to ability testing, as part of the recruitment process.We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Munkavégzés helye/Place of work: Budapest Argentina

Order Management Specialist (Norwegian/ Danish Speaker) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Essential Functions:Drive customer loyalty through increased productivity, improved value and through a high performance culture.Able to provide both in country and cross border support as needed.He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems.Advocate for the customer inside of Eaton. Qualifications:Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degreeExcellent Norwegian/ Danish capabilitiesStrong English capabilitiesdMinimum 1-2 years of professional experience in order management or customer serviceDrive for results and collaborative styleExcellent Communication and Interpersonal Skills (Written and Verbal)Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitudeTeamwork, networking and continuous learning skillsAdapting change and process improvementsGood organizational and computer skills required to manage and organize high volume and diverse transactionsWhat Eaton offers:Permanent contract in fast growing global companyGreat promotional opportunities – Eaton encourages internal promotion, whenever possibleLearning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University Applicants to this vacancy will be subject to ability testing, as part of the recruitment process. We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Munkavégzés helye/Place of work: Budapest Argentina

Technical Support Specialist - Energy Storage (English and Italian/German/French Speaker) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Job DescriptionThe primary function is to provide expert technical support and troubleshooting assistance for after sales activities for EATON products related to   Power Distribution, , Energy Storage and Power Quality Divisions. . The service will be provided on several channels: telephone, e-mail, web ticket, internal systems, etc.Responsible for interfacing with end customers, internal customers and sales organisations, but also with  logistics, quality, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of post-sales technical support functions.Provide assistance to sales functions across EMEA and external customers in areas such as technical assistance, connectivity issues, warranty, repair/calibration request, product changes or returns.Resolves problems by applying established procedures and tactics, and if necessary implementing new processes for troubleshooting, testing and problem solvingAct as a technical specialist for resolving not-standard customer challenges related to a given product, grid connection, energy storage systems, low voltage electrical network interface, home automation systems. via phone/email/webchat etc.Provide assistance to hardware and software issues which involve L3 and above technical support engineers, R&D and Product Managers.Drive customer loyalty through quality of service, improved value and through a high performance culture.Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.Proactively act as expert team member for customers to carry out and identify solutions to standard and non-standard task/queries.Contribute to knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships.QualificationsBachelor’s degree (BS/BA) in or Electrical/Electronic/Telecommunication Engineering from an accredited institution (or equivalent professional degree).Strong French/German/Italian and English language capabilities.Minimum 3 year of professional Engineering design / Technical Support / Customer Service experience.Demonstrated technical knowledge in the area of Electrical Engineering (Energy Storage, Renewable Energy, Power Distribution) -   Basicknowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similars. Munkavégzés helye/Place of work: Budapest Argentina

Call center operátor Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Munkavégzés helye/Place of work: Budapest Argentina

Ügyfélszolgálati munkatárs (francia nyelvtudással) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

FELADATOKRendelések kezeléseVevői információkérések koordinálásaPanaszkezelésFolyamatos CRM dokumentációKommunikáció a VevőkkelELVÁRÁSOKKözépfokú végzettségFolyékony angol és francia nyelvtudásA Microsoft Office alkalmazások felhasználói szintű ismereteKiváló kommunikációs készségPontosságProblémamegoldó készség, megoldás-orientált döntések meghozatalának képességeJUTTATÁSOKMultinacionális munkakörnyezetVersenyképes juttatási csomagCafetéria a próbaidő lejárta utánTréningekMunkavégzés helye: Budapest, 13. kerület Munkavégzés helye/Place of work: Budapest Hungary

Customer Service Team Leader - French Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

Job DescriptionEaton’s goal is to grow in EMEA.  If you want to be part of a start-up organization - with opportunity to develop an Eaton career in Budapest and beyond; have a professional, problem solving mindset to adapt and drive improvements in process, tools, and organization; and a focus on taking care of customers – please apply. The primary function is to lead personnel who provide customer service, inside sales, and technical support for designated territory and products. Partner with field sales to support and influence designated sales goals. Essential functions:Drive customer loyalty through increased productivity, improved value and through a high performance culture.Lead all aspects of the Support team through outstanding management of all resources - people, process and  technology.Drive effective control of support costs.Able to provide both in country and cross border support as needed.Implement  customer sales and support strategies, while driving the organization toward achieving world-class customer service levels.Develop strong customer relationships, team with  Field Sales Management, implement  synergy sales initiatives, drive process improvements, utilize web/electronic self-service technology, and create a high performance culture within the support team.Manage and lead the continuous improvement of pre- and post- order sales support functions specifically targeting the needs of  customers through the technical and commercial support functions within the team and the appropriate product line marketing and division facilities.Develop Support personnel through individual development plans, strong goals, business reviews, and performance reviews.Lead, establish, implement, document, and continuously improve business processes and best practices; Assist in identifying continuous improvements that contribute to implementation of process improvements designed to reduce cycle time, increase efficiencies and improve quality related to the support function.Provide leadership of the strategy and daily operations of the support organization.This assignment provides great visibility and opportunity for future growth opportunities which is a significant consideration in the selection process.Requirements : Bachelor’s degree from an accredited institutionPreferred: 5-10 years of Electrical industry experience in marketing, sales, operational, or supportManager of people experience is requiredStrong English and French language capabilitiesMinimum 5 year customer service, sales, or technical  experience What Eaton offers: Challenging projects in dynamic collaborative teamExcellent working environment – safety and ethics is really important for usCulture & Values - Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day.Learning & Development- We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University.  We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Munkavégzés helye/Place of work: Budapest Hungary

(Junior) Associate (data protection) Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

What we offer:— Development of valuable legal and soft skills, broad commercial understanding and in-depth knowledge of different industry sectors— Learning from professionals and spend your time in a young and motivated team— Work with a wide selection of prestigious clients with exciting assignments— An opportunity for those who are not looking for a job but for a careerOur activities include:— Providing legal services jointly with other KPMG service lines for our clients — Helping clients with regulatory and contractual mandates— Advising our clients on various data protection matters, most importantly assisting our clients in their preparation for the forthcoming rules of the GDPR — Reviewing the data protection related processes of our clients— Legal compliance— Litigation and dispute resolution related servicesYour tasks:— Preparation of agreements, memoranda and other legal documents— Coordination of due diligences— Legal research— Participation in proposal writing and delivery— Contacting with clients and authorities— Assisting the team in complex and big ticket legal mandatesRequirements:— Completed legal studies— 0-3 years of relevant experience as an associate gained at an international law firm— Outstanding written and oral communication both in Hungarian and English — Interest in data protection law— Study experience abroad could be an advantage— Ability and willingness to learn and deliver in a challenging environment— Ability to identify potential problems and issues easily— Precise work style and team player at heart— Have a constructive attitude and process feedback easily— Good computer skills (Word and Excel) Munkavégzés helye/Place of work: Budapest Hungary

Ügyfélszolgálati Tanácsadó Big 21558663 1732263280148138 1637813409052199596 n

SmartDreamers

A munkakör céljaAz Ügyfélszolgálati Tanácsadó a Vodafone-t a versenytársaitól megkülönbözető ügyfélélményt biztosít a Vodafone üzlethálózatában a meglévő  ügyfelek részére. A kiváló ügyfélélmény biztosítása mellett a munkakör célja az ügyfélkiszolgáláshoz kapcsolódó mennyiségi és minőségi célok elérése, s ezzel a vállalat stratégiai céljainak megvalósítása a Vodafone Retail hálózatában.Fő felelősségi körök és döntési jogkörök:Kiváló ügyfélélmény·       Az üzlettérben tartózkodó ügyfelek minden szituációban történő barátságos, professzionális kiszolgálása a Vodafone erre vonatkozó mindenkori előírásaival és folyamataival összhangban (pl. üdvözlés, bemutatkozás, rendszerek használata stb.). Ügyfélszolgálati tevékenység ellátása·       Meglévő ügyfelek előfizetéseivel kapcsolatos ügyintézés, tájékoztatás·       Panaszok, reklamációk kezelése mindig a maximális ügyfél-elégedettség elérése érdekében·       Szervizes, kárrendezéses , ügyintézés és adminisztráció Értékesítés, ügyfélmegtartás támogatása·       Az értékesítési lehetőségek,  ügyfélérték növelésének keresése, és felfedezése  az ügyfélszolgálati folyamatok végzése közben.·       Értékesítési potenciál felismerése esetén az ügyfél, és a megszerzett információk átadása az Értékesítési Tanácsadónak.Elvárások·         Személyes, professzionális, játékos, szenvedélyes (Vodafone Way 4P: personable, professional, playful, passionate)·         Segítőkész, motivált személyiség·         Közvetlen és ügyfélorientált·         Középfokú, végzettség·         Jó csapatjátékos·         Az alapszintű angol nyelvismeret előny·         Kiváló szóbeli kommunikációs készség Munkavégzés helye/Place of work: Budapest Hungary

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